People Space — Employers Refund Policy

Created by Blessed Patrick, Modified on Mon, 15 Dec, 2025 at 10:16 AM by Blessed Patrick

PEOPLE SPACE EMPLOYER REFUND POLICY (PS-ERP)

Version 1.0 — Effective 2025

SECTION 1 — SCOPE, PURPOSE, AND AUTHORITY

1.01 — Purpose of the PS-ERP
The People Space Employer Refund Policy (PS-ERP) establishes the mandatory rules, procedures, and eligibility standards governing refund requests initiated by Employers for any paid service, subscription, credit pack, or feature purchased on the Platform.

1.02 — Scope of Application
This Policy applies to:

(a) Employers, Recruiters, and Authorized Business Accounts;
(b) all subscription tiers and paid Employer tools;
(c) one-time purchases, credits, and upgrades;
(d) financial transactions made within People Space systems;
(e) refund assessments carried out by the Billing & Compliance Division.

1.03 — Governance Authority
This Policy operates under and pursuant to:

(a) People Space General Terms & Conditions (PSGTCs);
(b) People Space Subscription Terms & Conditions (PSTCs);
(c) People Space Community Guidelines (PSCG);
(d) applicable financial, tax, and digital-commerce regulations.

1.04 — Hierarchy of Terms
If any contradiction arises between the PS-ERP and another People Space policy, the PS-ERP shall prevail unless superseded by law.

1.05 — Acceptance
Commencement of any paid Employer service constitutes full acceptance of this Policy.

SECTION 2 — REFUND ELIGIBILITY CONDITIONS

2.01 — Eligibility Criteria
An Employer may be considered for a refund only when:

(a) the service failed to activate due to a People Space system fault;
(b) a duplicate charge occurred;
(c) a subscription auto-renewed after a verified cancellation request;
(d) the Employer was charged for a feature never unlocked or delivered;
(e) billing was executed contrary to published Platform terms.

2.02 — Non-Eligibility
Refunds shall not be granted for:

(a) services already consumed, accessed, or used;
(b) published job posts or boosted listings;
(c) CV search sessions, downloads, or candidate interactions;
(d) AI hiring tools, automation credits, or messaging usage;
(e) errors resulting from Employer negligence or misuse;
(f) payments made outside official People Space processors;
(g) promotional or discounted packages.

2.03 — Partial Refund Scenarios
Partial refunds may be considered where:

(a) only a portion of the purchased service malfunctioned;
(b) usage occurred before disruption;
(c) the Employer elected to downgrade after partial consumption.

2.04 — Time-Bound Eligibility
Refund requests must be filed within seven (7) calendar days of the transaction date. Requests submitted after this period may be automatically denied.

2.05 — Finality of Consumption
Any consumption of paid benefits, however minimal, renders the purchase non-refundable.

SECTION 3 — REFUND SUBMISSION PROCEDURES

3.01 — Submission Channels
Refund requests must be submitted through:

(a) the Billing & Payments Support portal;
(b) an officially registered Employer email;
(c) the People Space Business Help Centre.

3.02 — Required Documentation
Each request must include:

(a) transaction reference or payment proof;
(b) Employer account identifier;
(c) detailed explanation of the issue;
(d) supporting evidence where applicable.

3.03 — Verification Procedures
The Billing & Compliance Division may review account activity, usage logs, payment sources, and Employer conduct.

3.04 — Response Timeframe
Refund decisions will be issued within ten (10) business days after verification.

3.05 — Failure to Provide Evidence
Incomplete requests may be suspended, denied, or closed without appeal.

SECTION 4 — REFUND LIMITATIONS AND RESTRICTIONS

4.01 — System Downtime & Maintenance
No refunds are issued for scheduled maintenance, third-party outages, or uncontrollable interruptions.

4.02 — Chargeback Prohibition
Unauthorized chargebacks may result in suspension, recovery actions, or permanent termination.

4.03 — Abuse & Fraud Prevention
Refunds may be refused where misuse or exploitation is detected.

4.04 — Multi-User Activity
Any consumption by authorized users renders the transaction non-refundable.

4.05 — Non-Reversible Categories
Trial upgrades, bonus credits, promotions, compliance fees, and admin fees are strictly non-refundable.

SECTION 5 — APPROVAL, PAYMENT, AND DISBURSEMENT

5.01 — Possible Outcomes
Requests may be approved, partially approved, denied, converted to credit, or escalated for review.

5.02 — Refund Method
Refunds are issued to the original payment method or Employer Wallet where applicable.

5.03 — Disbursement Timelines
Processing may take up to fourteen (14) business days.

5.04 — Compliance Holds
Refunds may be withheld during investigations or legal obligations.

5.05 — Final Decision
All refund decisions are final unless new evidence is presented.

SECTION 6 — ENFORCEMENT AND PENALTIES

Fraudulent claims, financial misrepresentation, or system abuse may result in suspension, termination, or legal enforcement.

SECTION 7 — POLICY UPDATES AND AMENDMENTS

7.01 — Modifications
People Space may amend this Policy at any time.

7.02 — Notification
Material changes will be communicated via email, dashboard alerts, or policy repositories.

7.03 — Continued Use
Continued use of paid features constitutes acceptance of revised terms.

END OF DOCUMENT